Refund policy
We want you to absolutely love your Caro Ruiz Studio products! However, if for any reason you are not satisfied with your purchase, we are happy to offer returns or exchanges within 15 days of receiving your order.
Jewellery must be unworn and in its original packaging with tags attached.
To start your return, simply reply to your order confirmation email or contact us with your order number at hello@crstudio.com.au. We'll be happy to assist you and find the best solution for your return.
Once we receive the jewellery, we will initiate the refund or replacement. Shipping fee is non-refundable. Refund will be made via the original method of purchase.
You can always contact us for any return questions at hello@crstudio.com.au.
Free Returns Policy
We want you to love your piece! If it’s not quite right, you can return it for free within 7 days of receiving your order.
How it works
- Only applies to orders over A$250
- Contact us within 7 days of delivery.
- We’ll send you a free return label.
- Send the item back in its original condition.
- Once received, we’ll process your refund or exchange.
Important notes
- Items must be unworn, unused, and in original packaging.
- Custom or personalised items may not be eligible for return.
- Refunds are issued to your original payment method.
If you have any questions, reach out. We’re here to help!
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
To ensure a smooth return process, we will inspect your items upon receipt. Items that show signs of normal wear and tear or damage caused by mishandling may not be eligible for a return.
Exceptions / non-returnable items
We do not offer refunds or store credits on gift cards, sale items, or earrings, or orders purchased using Afterpay. Please get in touch if you have questions or concerns about your specific item.
Please note that shipping fee is not included in the refund.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
After receiving the items we will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@crstudio.com.au.
